Terms & conditions

1. Acceptance of the rules (Agreement) of use

2. Description of services

3. Conditions for visiting the Baths

4. Conditions for visiting the Baths

5. Booking conditions

6. Refund

7. Limitation of Liability

8. Statement of Tax Invoice

9. Compensation

10. Changes in the provision of services ● 11.Support

12. Identification and banking data

13. Working hours

1. Acceptance of the rules (agreement) for use

"Terms and Conditions of Use" constitutes the entire agreement between the User (or Guest) and Ltd. "DRAGOMIRNA", located at the address Chisinau, 36 st. Petru Rares, MD-2005, IDNO/fiscal code 1022600034666 (hereinafter Banya or banya.md), on the use of the site (electronic platform) banya.md.

The content and services offered on banya.md are accepted by you without changes in the terms of these "Rules". If you do not agree with the conditions set forth in this document, do not use the banya.md website and the services provided through it.

By placing an order or using the services on the banya.md website, you confirm that you accept our Terms and Conditions. We remind you that the "Terms and Conditions of Use" of the site are subject to change. Banya.md may change this document at any time by updating this page. We encourage you to visit this page from time to time to review the Terms and Conditions, as this document is legally binding on you.

These Rules have been developed in order to ensure safe and comfortable service for the Guests. These Rules are binding on all employees and guests of banya.md. All guests get acquainted with these Rules before the start of the provision of services. Using the services of banya.md means acceptance of these Rules in their entirety, without any exceptions. Banya.md has the right to refuse service to any guest who violates these Rules. These Rules are posted on information boards and on the website banya.md.

The updated conditions are considered valid from the date/date indicated by banya.md, but not earlier than 5 days from the date of notification of the changes. An exception can only be the provisions of the current legislation that have legal force and do not provide for a different solution.

By agreeing to the terms of this agreement concluded with banya.md, the Guest confirms that the site administration has the right to periodically send him e-mails or text messages with information or special offers.

Translation into English

Further use of the services offered through the site banya.md means your acceptance of any changes to this agreement. In case of disagreement between the Russian and Romanian versions of the website rules, the Romanian version shall prevail.

In accordance with Law No. 133/2011 on the protection of personal data, DRAGOMIRNA is obliged to use the personal data that the Guest provides about himself only with the necessary level of security and only for the specified purposes. By filling out the registration form on banya.md, the Guest declares that he expressly and unequivocally agrees that his personal data will be added to the Ltd. "DRAGOMIRNA" database and will be processed and used in the future. More information about the privacy policy can be found at the following link. (link to policy)

The order of visiting the complex banya.md

2.1. The maximum number of guests in the "Big Bath" can be up to 10 persons at a time.

2.2. The maximum number of guests in the "Small bath" can be up to 6 persons at a time.

2.3. Booking confirmation is carried out only after making an advance payment in the amount of at least 50% of the total sauna rental.

2.4. The rental period starts from the moment of registration at the reception desk and ends according to the selected session.

2.5. The minimum booking time is 5 hours in the "Big Bath" and 3 hours in the "Small Bath", the session ends 10 minutes before the end of the booking time, as the Guest needs to take actions before the end of the procedures (check in a set of linen, change clothes, perform bath procedures) . If you are late for a session you have booked, the duration of your session may be reduced as an extension of time may cause delays in subsequent bookings.

2.6. The guest can extend the time of stay on the territory of the complex by notifying the administrator and paying for the next session, if the time of the next session is free and has no reservation.

2.7. Guests are required to leave the territory of the complex after the end of the session. For exceeding the time spent on the territory of the complex, an additional payment is made for each minute of stay in excess of the session time.

The last session and its extension is possible until 23:00 local time.

2.8. At the visiting a bath: visiting services, rental of goods, bath procedures, goods, drinks, are provided to guests for a fee according to the price list approved in the prescribed manner.

2.9. Outerwear is left in the cloakroom. It is not allowed to be in the complex in outerwear.

2.10. At the reception desk, the guest receives a bracelet from the locker, in which his personal belongings are stored during the visit to the bathhouse. The safety of things, valuables, documents and money left in the wardrobe and in other places on the territory of the bath is not guaranteed.

2.11. Visiting the bathhouse is possible with children over 7 years old. Children under the age of 18 visit the sauna accompanied by an adult. Responsibility for compliance with the Rules and the health of the child on the territory of the bath is the responsibility of the adult accompanying him.

2.12. There are 4 sun loungers in the recreation area of the "big bath". Guests undertake not to leave personal belongings (robes, towels, etc.) on sun loungers so that other guests can relax comfortably.

2.13. Payment for additional goods and additional services provided is made at the end of the visit, for the entire period of time spent in the Banya, immediately before leaving at the reception desk.

2.14. The Company provides guests with the following services at no additional charge:

– WI-FI;

– storage of things in the wardrobe;

- rental of bath accessories;

- bathrobe, towel, bath hat and slippers (which must be left in specially designed baskets after use);

- cosmetics for use on the territory of the complex.

2.15. In case of loss or damage to the property of the Company, the guest pays the cost of this property on the basis of the price list or accounting data of the Complex.

2.16. The Administration of the Bath is released from any liability or damage (direct or indirect) of any kind and nature, known or unknown, suspected or not, disclosed or not, arising in the "Guest-Guest" disputes

3. Conditions for visiting the Bath 3.1. To visit the Bath, the guest must:

- comply with these Rules;

- not have health restrictions for visiting the Bathhouse and all its locations.

- not have chronic diseases and other contraindications to visiting the Bathhouse, receiving the provided care services.

- bear full responsibility for their actions on the territory of the Bath.

- be aware of and take responsibility for the possible risks associated with increased temperature and humidity in the Baths.

- be healthy and not have external signs of illness (cough, runny nose, fever, rash, herpes) on the day of visiting the bath;

- keep cleanliness and order;

- observe silence when in the steam room, the area for soap procedures, procedures in rooms and massage rooms;

- comply with fire safety rules;

- to be on the territory of the complex according to the mode of operation;

- pay for all services and goods rendered in due time and in full.

- The administration has the right to refuse guests to visit the Baths without explaining the reason for the refusal.

3.2. It is forbidden:

- transfer to third parties or take the bracelet from the Bath;

– store explosive, toxic materials, weapons and other prohibited items in the locker; - rearrange and move furniture without the consent of the administration;

- drink your own alcoholic and soft drinks, use food brought with you;

- smoking (including electronic cigarettes) in all the premises of the Bath and in the adjacent territory;

– to take photos / videos with the participation of other guests of the Bath; – discuss / evaluate / discount other guests of the Bath;

– take / move / use things of other guests of the Bath;

- be in an aggressive state of intoxication on the territory of the Bath;

- talk loudly in the steam room and other rooms; - use obscene language;

- run around the territory of the Bath;

– to enter with dogs and other animals;

- add to soapy and steam glassware and food;

– use hot tubs without taking a shower;

- dive into the font from the sides;

- engage in the preparation of the steam room (strait, airing and pumping heat). This is done exclusively by the Bani specialist;

- use essential oils in the steam room;

- use herbs, roots, honey, flour, alcohol tinctures in the steam bath without the consent of the Bath staff;

- go into the steam room with bottles, basins and other containers with water;

- use bath brooms and other herbs and roots in the steam room;

- carry out any cosmetic procedures and use cosmetics in the steam room and sauna;

– mix and apply pigments and dyes throughout the territory;

- go to the steam room and the Bath with soap, shampoo and shower gel;

- wash in the steam room and the Bath;

- carry out hygiene procedures (treatment of feet, use of a razor) in any premises, with the exception of showers;

- use strong-smelling and dirty cosmetics.

3.3. Bath's responsibilities include:

– to ensure the quality of the services provided;

- provide full information about the services provided in the territory of the Bath, the form and procedure for their payment;

- provide, at the first request of the Guest, the "Book of reviews and suggestions"; – immediately consider the requirements and complaints of the Guests

4. Conditions for visiting the Bath

4.1. When visiting the Baths it is recommended:

- take care of the property of the bath;

– be mutually polite with other guests;

- bath and wash without causing inconvenience to other guests;

- in order to avoid overheating, use a hat while in the steam room; – use bath towels inside the steam rooms;

- visit the steam room and the ice font for well-being and health, but do not abuse it;

- in case of poor personal health, or other guests, immediately inform the staff of the Bath;

- upon discovery of forgotten things, notify the employees of the Bath;

- if a malfunction of the equipment is detected, notify the bath staff;

- if a conflict is detected, notify the bath staff;

– in case of fire, leave the sauna immediately.

4.2. It is forbidden to visit the bath:

- at elevated temperature, influenza, acute respiratory infections, tonsillitis and SARS;

- during pregnancy (if there are contraindications from doctors);

- with oncological diseases at any stage;

- with exacerbation of chronic diseases of any organs and systems of the body;

- with active forms of tuberculosis;

- with a tendency to bleeding and thrombosis;

- with severe atherosclerosis of blood vessels;

- in case of any infectious diseases of the skin;

- with coronary heart disease, epilepsy, myocardial infarction, bronchial asthma, hypertension stage II and III.

5.1. The Bath reservation is confirmed only after making an advance payment of at least 50% of the total rental amount.

5.2. Access to the Baths is only possible after the hotel has confirmed the booking by email or phone.

5.3. When canceling a booking, you need to contact the administrator of the Bath and notify him.

5.4. Change of time, rental or transfer to another day is possible at least 120 hours before the start of the rental.

5.5. Cancellations less than 120 hours in advance will not be refunded.

5.6. When requesting a refund, the guest must write an application. Application processing - five working days (exception: official holidays and weekends).

5.7. The refund is made to the same payer's card or to the same current account from which the prepayment was made within 14 days from the date of application.

5.8. In case of violation of the rules of visiting, inconsistent changes in the date and time, cancellation of the reservation less than 120 hours in advance, the prepayment made is non- refundable.

5.9. In case of being late for the booked time of visiting the bath complex, the recalculation of the rental time is not carried out.

The guest has the right to partially or completely refuse the prepaid service within the established time limits:

6.1. When booking and paying for a visit to the Baths, the booking can be canceled without penalty at least 120 hours (5 days) before the specified time of the visit.

6.2. In case of cancellation of the reservation less than 120 hours before the specified visit time, or in case of no visit without notice, Ltd. "Dragomirna" retains 100% (one hundred percent) of the cost of the reservation to compensate for the costs incurred and lost profits for the cancellation of the reservation .

6.3. The guest has the right to make any available changes (changes in the dates of the visit, the number of people, the addition of additional services, etc.) to his booking without charging penalties at least 120 hours before the specified check-in time.

6.4. The parties are released from liability for partial or complete failure to fulfill obligations if this failure was the result of force majeure circumstances that arose less than 120 hours before the time of the visit. Under the circumstances, the Parties understand only: natural disasters, wars, military operations of various kinds, blockades, pandemics, the introduction of special regimes that restrict the movement of citizens, the adoption by state authorities and administration that impede the fulfillment of obligations under this Agreement. The terms for the fulfillment by the parties of contractual obligations should be extended accordingly for the period of validity of these obligations. Illness of any of the Parties, flight cancellation, etc. is not a force majeure event.

The Party for which the impossibility of fulfilling obligations has arisen shall immediately notify the other Party in writing of the occurrence, expected duration and termination of the above circumstances immediately. Evidence of the occurrence of force majeure circumstances are official reports of state bodies regarding the introduction of certain prohibitions and restrictions or a certificate of the Chamber of Commerce, which are submitted along with the notice.

6.5. Cancellation of a booking must be made by providing a written notice in free form indicating the full name, booking number, date and time of the visit or booking, details of the card from which the payment was made and the reason for the cancellation. This notice is sent to go@banya.md and dragomirna.terme@gmail.com, and the Bani employee is notified by phone.

6.6. Refunds are made after receiving a reasonable written application from the Guest for a refund. A refund for a booking paid by a bank card is made to the card used by the Guest when paying. Refunds in cash or by transfer to other details are not possible.

6.7. There are no refunds for purchased gift certificates.

6.8. The refund period must not exceed 14 days from the date of receipt of the return application.

The Guest confirms that he has read and agrees with the Terms and Conditions of Use, and that the banya.md website is not responsible for any losses: direct, indirect, incidental, special, including, but not limited to, lack of profit, the possibility of using the services of the Banya or others damages (even if banya.md has been previously informed of the possibility of such damages) as a result of:

7.1. Use or inability to use the services of the Bath;

7.1.2. Statements or any actions of third parties;

7.2. The bath does not warrant that:

a) the services will satisfy all the requirements of the Guests;

b) the services will be provided continuously, quickly, reliably and without errors;

c) the results that may be obtained from the use of banya.md and the services will be accurate and reliable;

8.Compensation

All losses caused by the Guests when using the services of the Bath, in case of violation of this agreement or the rights of third parties, the Guest is obliged to pay. Compensation is determined by agreement of the parties or, in appropriate cases, by the competent court.

9. Changes in the provision of services

The Bath Administration reserves the right to change the requirements in whole or in part to the content and terms of service without prior notice and explanation of the reasons for the changes. The Guest agrees that Banya is not liable to him or any third party for any changes, suspension or termination of the services offered through the site, and cannot claim compensation in any form for these reasons.

10. Extract of the Tax Invoice

10.1. The tax invoice is issued through the Automated information system for the creation and circulation of electronic tax invoices "e-Invoice".

In accordance with Art. 117 (1) and Art. 108 (4) of the Tax Code, for services provided to users engaged in entrepreneurial activities, a tax invoice is issued on the next business day after the provision of services (but not later than the last business day of the current month). By emphasizing the "Terms and Conditions of Use", the User agrees to receive tax invoices in electronic form (e- Invoice) and will not require the Administration to print e-Invoice on paper.

10.2. When using non-cash payment instruments (bank cards, terminals, etc.), the tax invoice is not issued (except for the request of the Guest, but no later than the last day when the services were provided).

10.3. For Guests who do not carry out business activities, as well as non-resident users of the Republic of Moldova, the tax invoice is issued only upon request, but no later than the last day of the month in which the services were provided, in accordance with Art. 117, paragraph (3) of the Tax Code.

10.4. In order to receive an e-Invoice for services, the Guest must pay for the services using the following bank identification details:

DRAGOMIRNA Ltd.

Fiscal code: 1022600034666

Address: mun. Chisinau, 36 str. Petru Rares, app. 39 MD-2005

Settlement account no.: MD50ML000000022513094633 Branch "Centru" BC" Moldindconbank" SA

BIC: MOLDMD2X309

Administrator: Goncearova Eugenia

Tel: 069281212

E-mail: dragomirna.terme@gmail.com

10.5. To receive e-Invoice for the electronic platform achizitii.md - sale of advertising space on the Internet for the sale / purchase of goods and services, the user must pay for the services using the following bank identification data:

Address: mun. Chisinau, 36 st. Petru Rares, app. 39 MD-2005

11.Support

The support service provides Guests with information by phone.

Monday: 10:00-23:00 Tuesday: 10:00-23:00

13. Work schedule

Wednesday: 10:00-23:00 Friday: 10:00-23:00

Saturday: 10:00-23:00

Sunday: 10:00-23:00

Sanitary day: Thursday (closed)

Tel.: +373691114314

e-mail: go@banya.md dragomirna.terme@gmail.com

14. Contact details

e-mail: go@banya.md

dragomirna.terme@gmail.com